Debt recovery services
Our mission
We assist former residents of Horizon communities with the full resolution of past due balances. We accomplish this through clear communication and superior customer service. Debt Recovery Services utilizes Pay Ready software to manage former resident accounts. Pay Ready software streamlines resident communication and the collection of resident payments throughout the account resolution process. Horizon Debt Recovery services is not a collection agency; however, we play an important intermediary role in the successful resolution of outstanding accounts, before the use of a licensed collection agency becomes necessary.
Contact Our team
Samia Javaid
Director of Debt Recovery
recovery@horizonra.com
206-681-9292
Hailie Nussbaum
Debt Recovery & Quality Assurance
debtrecovery@horizonra.com
206-456-3356
abigail walker
Debt Recovery Specialist
recoveryservices@horizonra.com
206-649-3328
Samia Javaid
Director of Debt Recovery Services
recovery@horizonra.com
206-681-9292
Hailie Nussbaum
Debt Recovery Specialist
debtrecovery@horizonra.com
206-456-3356
Kashari Cone
Debt Recovery Specialist
recoveryservices@horizonra.com
206-649-3328
get in touch
Frequently Asked Questions
Horizon Debt Recovery Services is a corporate, debt recovery department, for all Horizon Realty Advisors properties. Once a resident moves out of a Horizon community, their account is transferred to a centralized location. We utilize Pay Ready software to manage and track final balances.
Bank account (ACH, e-check) and all major credit cards are accepted. Processing fees may apply.
Payment links are sent via Pay Ready within 48-72 hours of you receiving your final account statement. You can also click here to access your account.
Once you move out of a Horizon community, your Resident Portal account will become inactive. Your account will be managed through Pay Ready moving forward.
You will need to contact the agency to reconcile your balance. We can provide any contact information needed.
The simplest and most secure form of payment is electronically through Pay Ready. However, you do have the option to mail in your payment directly to the property.
Payment plan options are available. You can make this request with a member of our team. All payment plans are subject to a one-time 5% service fee.
No. Horizon Debt Recovery Services is an internal, first-party debt recovery department. While handling the account internally, we do not report the balance to a credit or collection agency. However, all unresponsive and unpaid accounts are turned over to a collection agency after 45 days of initial correspondence.
You can find your account number in the initial email correspondence sent from Pay Ready. If you’re unable to access this email, a member of our team can provide it to you.
No. We do not charge any interest.
All payments and payment plans must be finalized within 45 days of move out.
You have 30 days to dispute your charges. You can submit your dispute in writing to our on-site Manager. They will review your dispute and address your questions. While your dispute is under review, your account in Pay Ready is placed on hold.
